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🏨 — Trust Level: Medium Summary: The reviews for Santa Clara Family Health Plan highlight a mix of positive and negative experiences, with a focus on customer service interactions and communication issues regarding coverage and referrals. Verified by trustglance.com
Trust Ratings by Category
📝 What to know at a glance 1
📝 Summary:
The reviews for Santa Clara Family Health Plan highlight a mix of positive and negative experiences, with a focus on customer service interactions and communication issues regarding coverage and referrals.
🎯 Best suited for:
- Members seeking dedicated customer service representatives.
- Individuals who value personalized assistance and follow-up.
- Patients willing to navigate potential communication challenges for quality support.
✅ Pros:
- Dedicated and caring representatives like Lucy and Melissa.
- Positive experiences with helpful and supportive customer service.
- Assistance in resolving issues and providing guidance on healthcare options.
❌ Cons
- Inconsistent information provided to customers.
- Difficulty in getting referrals.
- Lack of responsibility for misinformation.
🚩 Flags:
- Customers experience long hold times even when there are no callers in line.
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Santa Clara Family Health Plan
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