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🏨 — Trust Level: Medium Summary: M&F Bank in Charlotte, NC, is praised for its historical significance and legacy but faces challenges in modernizing its operations and technology to meet the expectations of younger generations. Customer service experiences vary, with some highlighting exceptional service and others pointing out issues with certain staff members. Verified by trustglance.com
Trust Ratings by Category
📝 What to know at a glance 1
📝 Summary:
M&F Bank in Charlotte, NC, is praised for its historical significance and legacy but faces challenges in modernizing its operations and technology to meet the expectations of younger generations. Customer service experiences vary, with some highlighting exceptional service and others pointing out issues with certain staff members.
🎯 Best suited for:
- Individuals interested in supporting African American-owned institutions with a rich history.
- Customers valuing personalized service and a welcoming atmosphere.
✅ Pros:
- Strong historical significance and legacy as an African American-founded bank.
- Positive customer service experiences with staff members going above and beyond.
- Welcoming and friendly atmosphere noted by several customers.
❌ Cons
- Inconsistent information provided about service hours.
- Condescending behavior and lack of professionalism.
🚩 Flags:
- Staff exhibited condescending behavior and lack of professionalism.
- Inconsistent information provided about new account opening hours.
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M&F Bank - Charlotte, NC
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