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🏨 — Trust Level: Low Summary: L.A. Downtown Medical Center - Downtown Campus receives mixed reviews, with positive feedback on specific staff members and negative comments on customer service, insurance issues, and communication problems. Verified by trustglance.com
Trust Ratings by Category
📝 What to know at a glance 1
🚩 Flags:
- The lady on the phone was defensive, lacked empathy and threatened to not help.
- They couldn’t find her grandmother and lacked crucial information.
📝 Summary:
L.A. Downtown Medical Center - Downtown Campus receives mixed reviews, with positive feedback on specific staff members and negative comments on customer service, insurance issues, and communication problems.
🎯 Best suited for:
- Patients seeking personalized care from specific staff members.
- Individuals willing to overlook administrative challenges for quality medical attention.
✅ Pros:
- Dedicated and caring nurses like Night nurse Kristine mentioned in reviews.
- Positive experiences with specific doctors and staff members.
- High praise for Dr. Green and Staff for outstanding service.
❌ Cons
- Hard to get somebody on the phone.
- Customer service is terrible.
- Doctor barely addressed problems and rushed the appointment.
- Failed to report insurance changes leading to payment issues.
- Receptionist staff lacks phone etiquette and empathy.
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L.A. Downtown Medical Center - Downtown Campus
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