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🏨 — Trust Level: Medium Summary: Mixed reviews for JW Marriott Phoenix Desert Ridge Resort & Spa, with some guests praising the property, amenities, and exceptional service, while others highlighted issues with pricing, service quality, and billing discrepancies. Verified by trustglance.com
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📝 What to know at a glance 1
📝 Summary:
Mixed reviews for JW Marriott Phoenix Desert Ridge Resort & Spa, with some guests praising the property, amenities, and exceptional service, while others highlighted issues with pricing, service quality, and billing discrepancies.
🎯 Best suited for:
- Guests seeking a luxurious and spacious accommodation experience.
- Visitors looking for top-tier amenities and on-site activities.
- Travelers who value exceptional customer service and attention to detail.
✅ Pros:
- Stunning property design and spacious rooms.
- Top-tier amenities and on-site activities.
- Exceptional service from friendly and professional staff members.
- Delicious and artfully presented food options.
- Warm and welcoming atmosphere that aligns with luxury expectations.
❌ Cons
- Inflated prices for modest amenities.
- Inconsistencies in security protocols.
- Limited and overpriced menu.
- Poor service examples during sales meeting.
- Pressure to redact negative review.
- Automatic gratuity not clearly communicated.
- Double-tipping incident.
- Subpar service during bachelorette party.
🚩 Flags:
- Rude and unprofessional catering staff, slow response to technical support, failure to follow room set-up instructions.
- Overpriced amenities, excessive resort fees, outrageous food and drink prices.
- Underwhelming adult-only pool area, limited menu, overpriced food, excessive resort fees.
- Refusal to return double-tipped money, denial of server request, rude and unprofessional server.
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JW Marriott Phoenix Desert Ridge Resort & Spa
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