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🏨 — Trust Level: Low Summary: Hotel Indigo Austin Downtown - University by IHG receives mixed reviews with positive comments on location and staff friendliness, but significant concerns about cleanliness, room maintenance, noise levels, and service quality. Verified by trustglance.com
Trust Ratings by Category
📝 What to know at a glance 1
🚩 Flags:
- Rooms are run down with broken shower door rubber, cracked shower floor, and old broken shower rail.
- Visible dirt in the pool, unstaffed outdoor bar, and slow service at the bar and restaurant.
- Frequent encounters with individuals experiencing homelessness directly in front of the building.
- Painfully slow service at the bar and restaurant, unstaffed outdoor bar, and dirty pool.
- Breakfast pancakes were thin and rock hard, and rooms have poor views.
📝 Summary:
Hotel Indigo Austin Downtown - University by IHG receives mixed reviews with positive comments on location and staff friendliness, but significant concerns about cleanliness, room maintenance, noise levels, and service quality.
🎯 Best suited for:
- Guests prioritizing location convenience.
- Visitors who appreciate friendly staff.
✅ Pros:
- Convenient location near attractions and dining options.
- Friendly and helpful staff members.
❌ Cons
- Servicing of rooms is inconsistent, with towels and bedding not changed and bins not emptied.
- Tv system is terrible with no guide and incorrect channel lists.
- Internet speed is very slow, maxing out at 4-5mb.
- Breakfast quality is poor with thin and rock hard pancakes.
- Views from rooms are unsatisfactory.
- Rooms are run down with broken shower door rubber, cracked shower floor, and old broken shower rail.
- Loud music venue behind the hotel disturbs sleep, requiring earplugs or noise-cancelling headphones.
- Presence of homeless individuals outside the hotel can be unsettling.
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Hotel Indigo Austin Downtown - University by IHG
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