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🏢 Holiday Inn Austin-Town Lake by IHG
📞 (512) 472-8211
Trust Level: 😐 Medium
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Trust Level: Medium
Summary: Holiday Inn Austin-Town Lake by IHG is praised for its convenient location, friendly and professional staff, and overall cleanliness. However, there are concerns raised about maintenance issues with rental bikes, power outages, cleanliness of rooms, and customer service interactions.
Verified by trustglance.com
Trust Ratings by Category
Cleanliness ✅ High
Staff 😐 Medium
Location ✅ High
Value ✅ High
📝 What to know at a glance 1

📝 Summary:

Holiday Inn Austin-Town Lake by IHG is praised for its convenient location, friendly and professional staff, and overall cleanliness. However, there are concerns raised about maintenance issues with rental bikes, power outages, cleanliness of rooms, and customer service interactions.

🎯 Best suited for:

  • Travelers seeking a convenient location near I-35 and Lady Bird Lake.
  • Guests who value friendly and professional staff.
  • Visitors looking for a hotel with a good location for outdoor activities and nightlife.

✅ Pros:

  • Convenient location near I-35 and Lady Bird Lake.
  • Friendly and professional staff members.
  • Good service during unexpected events like power outages.
  • Central location for exploring nearby attractions and nightlife.
❌ Cons
  • Cleanliness concerns reported in multiple instances.
  • Maintenance issues with shower drainage.
  • Rude behavior exhibited by front desk agent.
  • Inadequate cleaning of shower by housekeeping.

🚩 Flags:

  • Multiple cleanliness issues reported, including hair in the shower and uncleaned areas.
  • Report of rude behavior by front desk agent towards a guest.
1 Based on real guest experiences. If both praise and concerns appear, that’s intentional — we aim to show the full picture. AI can make mistakes.
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Holiday Inn Austin-Town Lake by IHG

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