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Trust Level:
😐 Medium
🏨 — Trust Level: Medium Summary: Mixed reviews for Four Points by Sheraton San Jose Downtown, with positive comments on staff friendliness and cleanliness, but negative feedback on billing issues, room cleanliness, and lack of transparency. Verified by trustglance.com
Trust Ratings by Category
Rooms
😐 Medium
Cleanliness
😐 Medium
Staff
✅ High
Parking
⚠️ Low
Value
😐 Medium
Amenities
😐 Medium
Location
✅ High
📝 What to know at a glance 1
📝 Summary:
- Mixed reviews for Four Points by Sheraton San Jose Downtown, with positive comments on staff friendliness and cleanliness, but negative feedback on billing issues, room cleanliness, and lack of transparency.
🎯 Best suited for:
- Guests valuing historic charm and convenient location.
- Visitors looking for spacious rooms with comfortable beds.
- Travelers seeking proximity to restaurants and entertainment venues.
✅ Pros:
- Friendly and helpful staff members.
- Clean rooms and bathrooms.
- Convenient location near restaurants and entertainment venues.
- Spacious rooms with comfortable beds.
❌ Cons
- Elevator smelled heavily of marijuana and cigarettes.
- Trash left behind the bed.
- Rude customer service.
- Lack of transparency in billing.
- High holds on debit card.
🚩 Flags:
- Charged full amount despite assurance of partial payment.
- No callback as promised, rude staff, lack of transparency.
- Allergic reaction to sheets, trash left behind the bed.
- Unexpected additional charges and lack of upfront information.
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Four Points by Sheraton San Jose Downtown
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