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🏨 — Trust Level: Low Summary: Extended Stay America- Suites- Austin - Downtown - Town Lake receives mixed reviews with concerns about cleanliness, safety, customer service, and maintenance issues. Positive comments highlight the spacious rooms, helpful staff, and convenient location. Verified by trustglance.com
Trust Ratings by Category
📝 What to know at a glance 1
🚩 Flags:
- The hotel reeked of smoke, outdated, water damage on bathroom door.
- Charged more than two nights stay for smoking without proper communication.
📝 Summary:
Extended Stay America- Suites- Austin - Downtown - Town Lake receives mixed reviews with concerns about cleanliness, safety, customer service, and maintenance issues. Positive comments highlight the spacious rooms, helpful staff, and convenient location.
🎯 Best suited for:
- Guests prioritizing location over other factors.
- Visitors seeking spacious rooms.
- Individuals looking for friendly staff members.
✅ Pros:
- Spacious rooms.
- Helpful and friendly staff.
- Convenient location.
❌ Cons
- Room smelled with various unpleasant odors.
- Issues with cleanliness including black mold in ac unit.
- Rude staff behavior and unavailability of essentials like towels and sheets.
- Security concerns with keys and front door.
- Charging discrepancies and lack of communication on policies.
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Extended Stay America- Suites- Austin - Downtown - Town Lake
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