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🏨 — Trust Level: Medium Summary: Extended Stay America- Select Suites - Jacksonville - Salisbury Rd. - Southpoint receives mixed reviews with concerns about room maintenance, cleanliness, and amenities, but positive feedback on select staff members and customer service. Verified by trustglance.com
Trust Ratings by Category
📝 What to know at a glance 1
📝 Summary:
Extended Stay America- Select Suites - Jacksonville - Salisbury Rd. - Southpoint receives mixed reviews with concerns about room maintenance, cleanliness, and amenities, but positive feedback on select staff members and customer service.
🎯 Best suited for:
- Guests seeking budget-friendly accommodations.
- Individuals prioritizing friendly and helpful staff members.
- Visitors with pets looking for a dog-friendly hotel option.
✅ Pros:
- Positive interactions with specific staff members like Towanna and Ashley.
- Affordable pricing and accommodating front desk service.
- Improved cleanliness and pet-friendly policies noted by guests.
❌ Cons
- Poorly maintained rooms and building.
- Grounds not maintained.
- Customer service at corporate level lacking.
- Issues with reservations for pets and large families.
- Long refund process.
- Lack of amenities in room.
- Uncomfortable room setup.
- Lack of cleanliness in lobby, elevator, and halls.
🚩 Flags:
- Molded dishes, built-up mildew, dirt stains, roach, lack of cleanliness.
- Room not as pictured, missing amenities, no garbage cans, no tv remote, uncomfortable setup.
- Housekeeper doesn't speak english, poor housekeeping.
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Extended Stay America- Select Suites - Jacksonville - Salisbury Rd. - Southpoint
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