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🏨 — Trust Level: Medium Summary: The DoubleTree by Hilton Hotel Chicago - Alsip receives mixed reviews, with praise for the spacious rooms, banquet facilities, and attentive staff in events. However, there are consistent complaints about poor customer service at the front desk, cleanliness issues in rooms, and maintenance problems like non-functional elevators. Verified by trustglance.com
Trust Ratings by Category
📝 What to know at a glance 1
📝 Summary:
The DoubleTree by Hilton Hotel Chicago - Alsip receives mixed reviews, with praise for the spacious rooms, banquet facilities, and attentive staff in events. However, there are consistent complaints about poor customer service at the front desk, cleanliness issues in rooms, and maintenance problems like non-functional elevators.
🎯 Best suited for:
- Guests hosting events in the banquet rooms.
- Visitors who prioritize spacious rooms and good event setups.
- Individuals who value attentive and polite staff during private events.
✅ Pros:
- Spacious rooms and banquet facilities.
- Attentive and polite staff during events.
- Good food quality during private events.
- Clean appearance and good sound system during events.
❌ Cons
- Front desk staff lack professionalism and are rude.
- Rooms had cleanliness issues like visible mold and dirty floors.
- Elevator not working properly.
- Front desk staff unwelcoming and unhelpful.
🚩 Flags:
- Rude and unprofessional behavior, lack of care and empathy.
- Visible mold, mildew, and dirty floors in rooms.
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DoubleTree by Hilton Hotel Chicago - Alsip
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