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Trust Level:
😐 Medium
🏨 — Trust Level: Medium Summary: Mixed reviews with concerns about overdraft fees, app functionality, and customer service, but also positive feedback on specific staff members. Verified by trustglance.com
Trust Ratings by Category
Communication Clarity
😐 Medium
Service
⚠️ Low
Staff
😐 Medium
📝 What to know at a glance 1
📝 Summary:
- Mixed reviews with concerns about overdraft fees, app functionality, and customer service, but also positive feedback on specific staff members.
🎯 Best suited for:
- Customers looking for personalized service from specific staff members.
- Individuals who prioritize efficient and patient service.
✅ Pros:
- Positive feedback on specific staff members like Cayla and Chayanne.
- Mention of helpful and patient service from staff members.
- Some customers appreciate the people working at the branch.
❌ Cons
- Poor customer service experience.
- Lack of institutional memory.
- Suspicious treatment of customers.
- Inefficient atm service.
🚩 Flags:
- Appalling customer service, treated with suspicion.
- Atm not accepting cash, ongoing problem.
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California Coast Credit Union University Heights Branch
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